POLICIES OF Des Moines Elite Cleaning

 

These policies are in place to help us deliver exceptional service to ALL of our clients every visit. Please read through them.

 

• Phone/Office hours - We are available by phone Monday to Sunday trough text 515 525 99 33.
• We will call you back as soon as possible. Also in the case of an emergency or you need to cancel or reschedule our service. 

 

• Cleaning Hours: We are available for cleaning Monday – Sunday between 9.30 AM – 06.30 PM, with our last clean of the day scheduled no later than 3:00 PM. We do offer cleanings before and after parties in the evening any day of the week, but these need to be scheduled in advance for availability. 

 

• Holidays: We observe New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day, December 24th and 31.

 

• Cancellations: Service reliability is extremely important to us. Cancel 24 hours before ur cleaning is possible, just reschedule otherwise we have to charge a 60 dollar cancelation fee. 

 

Our business number, 515-515-9933 or info@desmoinescleaning.com, is available to you at all times.  Email or text us.

We understand that circumstances arise that require a cancellation, but if a client has excessive cancellations, we reserve the right to cancel all future cleanings.  

 

• Access to your home: We will make every effort to arrive at your house in a timely manner. We believe the best way to serve you is for you to issue us a house key. Your key is coded with a number, it is never associated with your street address, and is kept in a locked secure key box. If you do choose to meet the team for access to your home perfect 👌
• We wil always arrive within the scheduled time frame.  Circumstances beyond our control such as traffic, weather, or team illness may affect our arrival time. Your flexibility and understanding in these situations are greatly appreciated.  We will always do our best to keep you informed of any delays we may be experiencing.

 

• Lock Outs: If we arrive at your home and you forgot to leave the door open, leave a key or code and our team needs to leave without cleaning for any reason, you could be charged 50% of your regular cleaning cost. Our employees are paid by the hour and this fee is necessary to cover their costs.  Most of our customers do entrust us with a key to their home, a responsibility we take very seriously.

 

• Making payments: All payments must be made within 5 days after our service and can be made trough our payment link after receiving our bill by email. Or just our website and use the payment link. 

 

• Syringes: Should any member of your household require the use of syringes, please ensure that they are disposed of safely. Any secure container like a coffee can, could be used to store used syringes and/or needles prior to disposal.  Any unexpected stab by an insecure needle can pose serious health concerns to our staff.

 

• Please dispose of bodily fluid hygiene products appropriately. Please wrap them up in paper/tissues and toss them in a lined canister for easy disposal. We wear gloves to protect ourselves, but we will not be picking up any that may be lying on the floor. (It’s happened!)

 

 

POLICIES OF Des Moines Elite Cleaning, cont.

 

• House Temperature: So that we don’t melt like the Wicked Witch of the West ☺, please set your AC to 76 or lower, prior to our arrival. We’re happy to readjust the temperature per your written instructions when we leave.

 

• Inclement Weather: In event of a Hurricane and other poor weather conditions we may need to skip your cleaning service in order to keep our teams safe. We’ll do our best to reschedule for the earliest available appointment.

 

• To protect our cleaners and your privacy, please be sure that any confidential or potentially illegal documents or substances are put away before your scheduled cleaning.

 

• Damage or Breakage: We make every effort to take the greatest care while in your home, but we understand accidents happen. Identical replacement is always attempted but cannot be guaranteed. We request that all valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our team. Damaged or broken items must be reported to our office within 48 hours of service.  Note: We are not responsible for damage due to faulty and/or improper installation of any item. All surfaces (e.g., marble, granite, etc.) are assumed sealed and ready to be cleaned without causing harm.And ofcourse our employees have their insurance. 

 

• Your satisfaction is our #1 Priority; therefore, we guarantee all of our cleaning services. Any necessary adjustments must be reported to our office within 24 hours of the cleaning date for resolution by one of our cleaning staff members.

 

• With our continued commitment to our clients, in providing a unique detailed cleaning service, we are excited to offer FREE rotational periodic tasks at each visit. Please look for the enclosed Customer Information Sheet and be sure to fill out the section on Periodic Tasks and return it to us. This free offer is for our weekly and bi-weekly clients only. These tasks are available for a small additional charge to those customers on a less frequency.

 

 

Des Moines Elite Cleaning

info@desmoinesEliteCleaning.com

Tel: (515)-515-9933